PegaWorld was a few days ago, and once again it was a huge blast. I'm fulfilling a promise to myself to actually write about it this year after neglecting to last year. I'll include a few things from 2024's edition though, as this year was sort of a sequel to the events from last year.
AI is here, and even low-code tools (which already do most of the code writing for you) are embracing it to the max. Last year, Pega announced several AI tools coming to their platform and this year followed up with the newest fad in AI - Agentic AI. For a platform that focuses on processes and workflows, I suppose this fits.
The conference itself
The conference itself, once you can get past some of the cheesy humor and jokes during the keynotes, is actually pretty fun. Alan Trefler's talk was a great introduction to the conference, and the point I took away from his talk was that you cannot stuff just any AI into a solution and think you will be okay - you need to use the right AI for the right problems. He compared it to attempting to use Chat GPT to help him with a chess puzzle. Chat GPT could not solve the problem, and instead gave Alan several incorrect/illegal moves in chess. As soon as Alan went to another AI that specialized in chess, it was solved in under two seconds. Thus begins a conversation about Pega having the right AI to solve workflow automation problems.
For the developer though, the keynotes are nice and some of the workshops and breakaway sessions can be really useful. But going to the innovation hub and seeing the new capabilities in action, talking with Pega engineers that built and specialize in that tool, and seeing how it can fit what we do on a day-to-day basis is the best part of the conference. I was able to meet some folks who are trying some new ideas in the Pega community, and I was able to learn about automated testing and network with people who have found creative ways to do it in Pega (a sticking point for our team right now).
I came back with several takeaways from the conference:
- Become a bigger part of the Pega community
- Pega Blueprint has changed quite a bit since being announced last year - I need to retrain myself on it and check out the latest updates.
- I want to learn more about automating testing within Pega via code scripts and accessing JSON files via their API.
- Pega Insights is a cool tool that we currently under utilize in our app at work - maybe we can use it?
- There will (hopefully) be a small Pega event in my city later this year, so I look forward to going to that.
- Pega recently released a whitepaper on AI in Operations, so I've downloaded that and plan to read it in the next week.
My AI thoughts in general
This conference both has me excited for the use of AI in application development and also terrified for the world we are creating. One of the Pega keynotes introduced their newest intern, Iris. Iris is a young girl who started working for Pega this year. She's fully remote, lives in Europe (Pega has a solid presence there, especially in the Netherlands), and has become a top contributor who has helped their employees with admin tasks - the type of stuff interns typically handle.
She's made mistakes on the job, as any person would. But to be frank, she's probably more of a professional and less green than I was when I was an intern. Iris loves her work, she loves where she lives (I believe it was an island with a northern lighthouse in the Netherlands?), and she enjoys working with her colleagues.
And as you've probably already guessed, Iris is also not real. She's completely made up - an artificially intelligent agent.
On the one hand, this is cool. We've gotten to the point where computers can talk to us and be hyper-realistic. She has an employee picture, Pega employees refer to Iris with the she/her pronouns, and she has a personality that seems to make her human.
But I cannot help but think we are starting to automate ourselves out of work. Right now, Agentic AI is being billed as the AI that will help you do the tasks you don't want to do. That's nice. But did Iris fill in a gap that would have been filled in the past by a real college intern? How about when Agentic AI gets to the point where it can do entry-level jobs - how long will it be when a CMO or VP of Finance decides that the entry level marketing or finance position can be handled by an Agentic AI instead of hiring a real human to do the same work? Because let's be real: computers have always been faster than humans at tasks that computers are capable of doing.
We're not far from this reality. Agentic AI, and AI in general, has made a lot of strides in the past few years since GPT 3 was announced to the world. And now, we have companies like Artisan in San Fransisco
running marketing campaigns to stop hiring humans and instead hire their AI for massive cost savings. (Their marketing campaign is a sad one at that, purposefully created to make people angry and gather likes, clicks, impressions, etc. They should not have been rewarded for that, but alas here we are.)
All that to say, we may be coming to a point where we have to make some decisions with AI. How far are we willing to go to use it? Are we willing to let one AI handle the job of several people for the cost savings and speed? How many jobs are we willing to replace with AI if so? If all companies get on board with this, how quickly does it take us to automate 30% of the workforce out of a job? Will we make decisions today that harm the community at large over a long period of time in order to report good earnings and cost savings for the next quarterly investors call?
You can probably tell where I land on this.
I was going to write about this in a separate post, but PegaWorld both last year and this year had me leaving with these apprehensions. I didn't come away from these keynotes fully excited for the future we are currently creating. I hope I'm wrong about it, I hope that companies still keep people employed and AI doesn't contribute to the death of several valuable industries and jobs. But after observing the past few years, I get ever so closer to feeling that we're all beginning to hand our jobs over to the control of just a few AI computers.